Our Terms &
Conditions

By accessing our website and services, you agree to the terms outlined below, designed to ensure transparency, fairness, and a professional working relationship.

Learn More

Introduction

These Terms & Conditions (“Terms”) govern the provision of goods and services by Ensign Graphic Solutions Ltd (“Ensign”, “we”, “our”, or “us”) to customers, suppliers, contractors, and business partners.

By placing an order, engaging our services, or entering into a business relationship with Ensign, you agree to be bound by these Terms.

These Terms are governed by the laws of England and Wales.

Services

Ensign provides graphic solutions and associated services including, but not limited to:

● Design services

● Manufacturing and production

● Signage and installation

● Printing and graphics

● Project management

● Consultancy and professional services

All services are subject to availability and acceptance.

Quotations and Orders

4.1 Quotations

All quotations provided by Ensign are valid for 30 days unless otherwise stated.

4.2 Orders

An order is only deemed accepted once confirmed in writing by Ensign.

Customers are responsible for ensuring all specifications, artwork, dimensions, and information supplied are accurate.

4.3 Amendments

Changes requested after approval or production commencement may result in additional charges and revised delivery schedules.

Pricing and Payment

All pricing is exclusive of VAT unless stated otherwise.

5.2 Payment Terms

Invoices are payable within the agreed payment period stated on the invoice.

Late payments may result in:

● Suspension of ongoing work

● Delayed delivery or installation

● Interest charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

5.3 Deposits

Ensign reserves the right to request deposits or staged payments prior to commencement of work.

Delivery and Installation

6.1 Delivery Dates

Any delivery or installation dates provided are estimates only.

While Ensign will make reasonable efforts to meet agreed schedules, we shall not be liable for delays caused by:

● Client delays or approvals

● Supply chain disruptions

● Force majeure events

● Site access restrictions

● Third-party contractors

6.2 Site Access

Customers must ensure safe and suitable access to the installation site.

Any delays, additional labour, or costs arising from restricted access or unsafe conditions may be chargeable.

6.3 Permits and Permissions

Unless otherwise agreed in writing, the customer is responsible for obtaining any required permissions, permits, landlord approvals, or local authority consents.

Artwork and Proof Approval

7.1 Customer Responsibility

Customers are responsible for checking and approving all artwork proofs, specifications, and dimensions prior to production.

7.2 Colour and Resolution

Colours may vary slightly between digital proofs and final printed products.

Ensign shall not be responsible for issues caused by:

● Low-resolution artwork

● Incorrect file setup

● Customer-supplied design errors

● Spelling or typographical errors approved by the customer

7.3 Intellectual Property

Customers warrant that they own or have permission to use all supplied artwork, logos, trademarks, and content.

The customer agrees to indemnify Ensign against any claims relating to intellectual property infringement.

Health & Safety

Ensign is committed to maintaining safe working practices in accordance with UK health and safety legislation.

Customers and contractors must:

● Provide safe access to work areas

● Comply with relevant site safety procedures

● Notify Ensign of known hazards or restrictions

Ensign reserves the right to suspend work where unsafe conditions exist.

Environmental and Ethical Standards

Ensign is committed to:

● Ethical business conduct

● Environmental responsibility

● Compliance with the Modern Slavery Act 2015

● Fair labour standards

● Responsible supply chain management

We expect suppliers, subcontractors, and business partners to uphold equivalent standards.

Data Protection and Confidentiality

Both parties agree to comply with:

● Data Protection Act 2018

● UK General Data Protection Regulation (UK GDPR)

Confidential information exchanged during the course of business must:

● Only be used for authorised purposes

● Be stored securely

● Not be disclosed to unauthorised parties

These obligations continue after termination of the business relationship.

Liability

11.1 Limitation of Liability

To the maximum extent permitted by law, Ensign’s liability for any claim arising from the supply of goods or services shall not exceed the total value of the relevant contract.

11.2 Exclusions

Ensign shall not be liable for:

● Indirect or consequential losses

● Loss of profit or business interruption

● Delays outside our reasonable control

● Customer-supplied errors or inaccuracies

Nothing in these Terms excludes liability for:

● Death or personal injury caused by negligence

● Fraud or fraudulent misrepresentation

● Any liability that cannot legally be excluded

Subcontractors and Third Parties

Ensign may engage subcontractors or third-party suppliers where appropriate.

All subcontractors are expected to comply with:

● Health and safety requirements

● Ethical and labour standards

● Modern slavery legislation

● Data protection obligations

Ensign reserves the right to monitor supplier compliance.

Cancellation and Termination

13.1 Customer Cancellation

Cancellation after order confirmation may result in charges for:

● Design work completed

● Materials purchased

● Production costs incurred

● Labour and scheduling commitments

13.2 Termination by Ensign

Ensign reserves the right to terminate or suspend services where:

● Payment terms are breached

● Unsafe working conditions exist

● Illegal or unethical conduct is identified

● The customer breaches these Terms

Force Majeure

Ensign shall not be liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including:

● Natural disasters

● Fire or flood

● Pandemics

● Industrial disputes

● Supply shortages

● Government restrictions

● IT or infrastructure failures

Complaints and Disputes

Any complaints should be submitted in writing to:

[Insert Complaints Email Address]

Ensign will investigate complaints fairly and aim to resolve disputes promptly.

Amendments

Ensign reserves the right to amend these Terms at any time.

Updated versions will supersede previous versions upon publication.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Our Terms & Conditions