Our Privacy Policy
Committed to protecting your personal information through transparent practices, secure systems, and responsible data handling.
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Introduction
Ensign Graphic Solutions Ltd (“Ensign”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with:
● UK General Data Protection Regulation (UK GDPR)
● Data Protection Act 2018
● Privacy and Electronic Communications Regulations (PECR)
By using our services or interacting with our business, you acknowledge the terms of this Privacy Policy.
Who We Are
Ensign Graphic Solutions Ltd Registered Office:
Unit 7 Lyon Close, Woburn Road Industrial Estate, Kempston, Bedford, MK42 7SB
Email: sales@ensignltd.co.uk Telephone: 01234840500
If you have questions regarding this Privacy Policy or your personal data, please contact us using the details above.
Information We Collect
We may collect and process the following categories of personal data:
3.1 Customer Information
● Name
● Company name
● Job title
● Billing and delivery addresses
● Email address
● Telephone number
● Payment information
3.2 Supplier and Contractor Information
● Business contact information
● Banking details
● Insurance and compliance documentation
● Identification documents where required
3.3 Recruitment Information
● CVs and application forms
● Employment history
● Qualifications and references
● Right-to-work documentation
3.4 Website and Technical Information
● Browser information
● IP addresses
● Website usage data
● Cookies and analytics information
How We Collect Information
We may collect personal data through:
● Direct enquiries and correspondence
● Orders and service requests
● Website forms and cookies
● Recruitment applications
● Supplier onboarding processes
● Contracts and agreements
● Telephone or email communications
How We Use Personal Data
We use personal data for legitimate business purposes including:
● Providing goods and services
● Processing orders and payments
● Managing customer relationships
● Project management and installation scheduling
● Recruitment and employment administration
● Supplier management and compliance
● Health and safety obligations
● Legal and regulatory compliance
● Fraud prevention and business protection
● Improving our services and operations
Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
● Performance of a contract
● Compliance with legal obligations
● Legitimate business interests
● Consent where required
● Protection of vital interests
Data Sharing
We may share personal data with:
● Employees and authorised personnel
● Suppliers and subcontractors
● Professional advisers
● IT and cloud service providers
● Delivery and logistics providers
● Regulatory authorities where legally required
We require all third parties handling personal data on our behalf to process it securely and lawfully.
Data Retention
We retain personal data only for as long as necessary for:
● Business purposes
● Legal obligations
● Regulatory compliance
● Contractual requirements
● Dispute resolution
Retention periods may vary depending on the nature of the information and applicable legal requirements.
Your Rights
Under UK GDPR, individuals may have the following rights:
● Right to access personal data
● Right to rectification
● Right to erasure
● Right to restrict processing
● Right to data portability
● Right to object to processing
● Rights relating to automated decision-making
Requests may be submitted using the contact details in this Privacy Policy.
Marketing Communications
Where applicable, Ensign may send marketing communications relating to products or services.
Individuals may opt out of marketing communications at any time.
We will only send electronic marketing communications where permitted by law.
Cookies
Our website may use cookies and similar technologies to:
● Improve website functionality
● Analyse website traffic
● Enhance user experience
● Support security and performance
Users may control cookies through browser settings.
A separate Cookie Policy may be provided where required.
Data Breaches
Any suspected personal data breaches will be investigated promptly.
Where legally required, breaches will be reported to the Information Commissioner’s Office (ICO) and affected individuals.
Recruitment Data
Personal data collected during recruitment will:
● Only be used for recruitment purposes
● Be stored securely and confidentially
● Be retained only for as long as necessary
● Be processed in accordance with employment and data protection legislation
Supplier and Subcontractor Compliance
Suppliers and subcontractors handling personal data on behalf of Ensign must:
● Comply with UK GDPR and Data Protection Act 2018
● Implement appropriate security measures
● Protect confidential information
● Only process personal data for authorised purposes
Failure to comply may result in suspension or termination of the business relationship.
Complaints
If you are unhappy with how we process your personal data, please contact us first so we can attempt to resolve your concerns. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
Updates to This Privacy Policy
Ensign reserves the right to update this Privacy Policy periodically to reflect:
● Changes in legislation
● Regulatory guidance
● Operational changes
● Improvements to our practices
The latest version will always apply.
Governing Law
This Privacy Policy is governed by the laws of England and Wales.